ICA Micro-credential: Navigating Conflict

ICA Micro-credential: Navigating Conflict

Remote Live Instructor-Led Interactive Micro-Credential Training Duration: 2-4 hours Languages: English / Putonghua / Cantonese

工作坊描述

The Navigating Conflict Micro-Credential helps professionals recognize and address conflict effectively, using practical strategies to turn disagreements into opportunities for collaboration.

觀眾

Individuals wanting to develop their ability to engage in healthy conflict. Professionals in leadership roles who want to expand their ability to work with conflict in a constructive manner.

Learning Outcomes

Define conflict. Compare and contrast the characteristics of healthy vs unhealthy conflict Explain key skills required to identify root causes and navigate conflict with empathy, curiosity, and neutrality. Identify your default behavior in conflict and the impact of this behavior on others. Describe the importance of framing / reframing in finding opportunities for growth within conflict. Practice practical strategies for engaging in and resolving conflict constructively.

先決條件

Foundational knowledge of agile principles, values, and mindset. Agile coaching experience is recommended.

專業發展單位 (PDU)

專業發展單位 (PDU) Attendees may be eligible to apply for 4 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

We are an ICA Member Organization

ICA 幫助專業人士將自己轉變為敏捷大師，能夠融入敏捷方法並超越敏捷流程的限制。為此，我們確保您參加的敏捷研討會是基於經過驗證的、特定學科的學習成果進行認證。作為一個由敏捷思想領袖支持的認證機構，ICA 與培訓提供者和組織合作，對其敏捷研討會進行認證，並確保所有學習都能引導您踏上掌握敏捷的旅程。 See Accreditation About ICA