認證工作坊
ITIL AI Governance (version 5)
摘要
Duration: 2 Days Language: English/Cantonese/Putonghua
| 工作家庭 | Process, Service |
|---|---|
| 角色 | AI Adoption Leads, AI Delivery Leads, AI Governance Leads, Implementation Leads |
| 能力水平 | 基礎 |
| 工作坊類別 | 敏捷服務管理 |
認證詳情
About ITIL AI Governance (Version 5)
ITIL® (Version 5) AI Governance Training introduces structured approaches for managing Artificial Intelligence within IT service management environments. The training explores governance models, regulatory considerations, and ethical frameworks that help organisations implement AI technologies responsibly. Delegates learn how AI governance supports risk management, strengthens transparency in AI-enabled systems, and ensures that AI technologies align with organisational strategies and service management objectives. 訓練時間表
工作坊描述
With ITIL® (Version 5) AI Governance Training Course, professionals learn how to govern Artificial Intelligence (AI) responsibly in modern IT service environments. The course explains how to manage AI risks, ensure ethical adoption, and align AI-enabled services with ITIL Service Management practices for transparency and compliance.
觀眾
- Leadership & Management: AI Governance Leads, AI Adoption Leads, AI Delivery Leads, Product Managers, Service Managers, and Project/Programme Managers.
- Transformation & Operations: Transformation Leads, Implementation Leads, Operations Managers, Service Designers, and Digital Specialists.
- Risk & Compliance: Corporate governance professionals, security managers, and compliance officers working with automated or AI-enabled systems.
Learning Outcomes
- How Artificial Intelligence can be governed within IT service management environments
- Approaches to managing AI-related risks and ethical considerations
- The role of governance frameworks in responsible AI adoption
- How regulatory and compliance requirements influence AI-enabled services
- Ways to align AI technologies with ITIL® service management practices and organisational objectives
先決條件
There are no formal prerequisites for this ITIL® (Version 5) AI Governance Training Course. However, participants may benefit from having a basic understanding of IT service management concepts or familiarity with ITIL® practices.
考試詳情
- 40 Questions
- Multiple Choice
- 90 Minutes
- Open book
- Minimum required score to pass: 70%
專業發展單位 (PDU)
專業發展單位 (PDU) Attendees may be eligible to apply for 8 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.
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Navigating the Evolution of ITIL® (Version 5)
With the launch of ITIL (Version 5), the ITIL 4 framework will enter a transition period and is expected to be retired following a one-year parallel run. We strongly recommend transitioning to ITIL (Version 5) to stay ahead of the curve with the latest best practices. To support you through this shift, we will continue providing information for both versions on our website. If you are unsure which version best fits your current career goals or need help planning your certification path, get in touch with our team today and let us help you navigate your next step.
About ITIL® (Version 5)
ITIL (Version 5) introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.
主要事實
ITIL® (Version 5) Qualification Scheme
Key Innovations in New ITIL
The new ITIL evolves to match today’s AI‑driven, fast‑changing environment. It provides practical, role‑relevant guidance in digital product and service management that helps professionals and organizations deliver measurable value with consistency. Modern, Integrated, and Comprehensive ITIL (Version 5) provides guidance that works across the entire organization, from leadership and strategy to day‑to‑day operations. It helps teams collaborate more effectively, align priorities, and create value consistently in both stable and rapidly changing environments. AI‑Native and Practical by Design ITIL (Version 5) supports professionals working in AI‑enabled contexts. It provides clear, practical guidance for adapting ways of working, making informed decisions, and responding to change as technology, business needs, and customer expectations evolve. End‑to‑End Lifecycle for Digital Products and Services Digital experience is a core focus in ITIL (Version 5). The framework helps teams design, deliver, and improve digital products and services with greater visibility, stronger collaboration, and a clearer understanding of how different stakeholders experience value. Copyright©2026 ITIL, PeopleCert. Reproduced under license from PeopleCert. All rights reserved.
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