Certification workshop
ITIL AI Governance (version 5)
Summary
Duration: 2 Days Language: English/Cantonese/Putonghua
| Job family | Process, Service |
|---|---|
| Roles | AI Adoption Leads, AI Delivery Leads, AI Governance Leads, Implementation Leads |
| Competence Level | Foundation |
| Workshop Category | Agile Service Management |
Certification Detail
About ITIL AI Governance (Version 5)
ITIL® (Version 5) AI Governance Training introduces structured approaches for managing Artificial Intelligence within IT service management environments. The training explores governance models, regulatory considerations, and ethical frameworks that help organisations implement AI technologies responsibly. Delegates learn how AI governance supports risk management, strengthens transparency in AI-enabled systems, and ensures that AI technologies align with organisational strategies and service management objectives.
Workshop Description
With ITIL® (Version 5) AI Governance Training Course, professionals learn how to govern Artificial Intelligence (AI) responsibly in modern IT service environments. The course explains how to manage AI risks, ensure ethical adoption, and align AI-enabled services with ITIL Service Management practices for transparency and compliance.
Audience
- Leadership & Management: AI Governance Leads, AI Adoption Leads, AI Delivery Leads, Product Managers, Service Managers, and Project/Programme Managers.
- Transformation & Operations: Transformation Leads, Implementation Leads, Operations Managers, Service Designers, and Digital Specialists.
- Risk & Compliance: Corporate governance professionals, security managers, and compliance officers working with automated or AI-enabled systems.
Learning Outcomes
- How Artificial Intelligence can be governed within IT service management environments
- Approaches to managing AI-related risks and ethical considerations
- The role of governance frameworks in responsible AI adoption
- How regulatory and compliance requirements influence AI-enabled services
- Ways to align AI technologies with ITIL® service management practices and organisational objectives
Prerequisites
There are no formal prerequisites for this ITIL® (Version 5) AI Governance Training Course. However, participants may benefit from having a basic understanding of IT service management concepts or familiarity with ITIL® practices.
Examination Details
- 40 Questions
- Multiple Choice
- 90 Minutes
- Open book
- Minimum required score to pass: 70%
Professional Development Units (PDUs)
Professional Development Units (PDUs) Attendees may be eligible to apply for 8 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.
What is included?
- Certification Exam voucher/paper based exam (1st attempt)
- Digital Core Guidance (ebook)
- The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc.
- Official Training Materials Learner Kit
- From 23 May 2023, your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials. This kit is intended to support the training you are undertaking to prepare for the exam. The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.
PeopleCert Certifications Renewal
All PeopleCert Global Best Practice certifications require renewal every 3 years. Explore PeopleCert Plus Membership to discover how to maintain your active status, or choose from the three renewal paths below:
- Become a PeopleCert Plus Member Log 20 CPD points per year for three consecutive years through your daily professional tasks.
- Take Another Certification Pass any exam within the same Product Suite before your deadline to automatically renew your existing certificates.
- Retake the Same Exam Re-sit and pass your current exam before the expiry date to reset your 3-year cycle.
Navigating the Evolution of ITIL® (Version 5)
With the launch of ITIL (Version 5), the ITIL 4 framework will enter a transition period and is expected to be retired following a one-year parallel run. We strongly recommend transitioning to ITIL (Version 5) to stay ahead of the curve with the latest best practices. To support you through this shift, we will continue providing information for both versions on our website. If you are unsure which version best fits your current career goals or need help planning your certification path, get in touch with our team today and let us help you navigate your next step.
About ITIL® (Version 5)
ITIL (Version 5) introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.
Key Facts
ITIL® (Version 5) Qualification Scheme
Key Innovations in New ITIL
The new ITIL evolves to match today’s AI‑driven, fast‑changing environment. It provides practical, role‑relevant guidance in digital product and service management that helps professionals and organizations deliver measurable value with consistency. Modern, Integrated, and Comprehensive ITIL (Version 5) provides guidance that works across the entire organization, from leadership and strategy to day‑to‑day operations. It helps teams collaborate more effectively, align priorities, and create value consistently in both stable and rapidly changing environments. AI‑Native and Practical by Design ITIL (Version 5) supports professionals working in AI‑enabled contexts. It provides clear, practical guidance for adapting ways of working, making informed decisions, and responding to change as technology, business needs, and customer expectations evolve. End‑to‑End Lifecycle for Digital Products and Services Digital experience is a core focus in ITIL (Version 5). The framework helps teams design, deliver, and improve digital products and services with greater visibility, stronger collaboration, and a clearer understanding of how different stakeholders experience value. Copyright©2026 ITIL, PeopleCert. Reproduced under license from PeopleCert. All rights reserved.
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