ITIL® 4 專家：創建、交付和支持

工作坊描述

The ITIL® 4 Specialist Create, Deliver, and Support module delves into the foundational service management activities, extending the existing boundaries of ITIL® to encompass the creation of services. This module centers on the harmonious integration of various value streams and activities to generate, deliver, and support IT-enabled products and services. It also encompasses pertinent supporting practices, methodologies, and tools. The “Create, Deliver, and Support” module imparts to IT practitioners a comprehension of service quality and improvement techniques. This knowledge empowers them to consistently provide innovative and dependable tech-enabled services to their customers in an ever more competitive market. Geared towards individuals progressing in their service management journey, ITSM managers, and practitioners overseeing the operations of IT-enabled and digital products and services, the ITIL® 4 Specialist Create, Deliver, and Support module is tailored for those responsible for end-to-end delivery. Additionally, it serves as a valuable resource for individuals holding existing ITIL® qualifications seeking to enhance and update their knowledge. The primary objective of the ITIL® 4 Specialist: Create, Deliver, and Support is to address cultural and team management aspects in product and service management, provide an overview of tools and technologies supporting service management, and illustrate the integration of management practices into end-to-end value streams. 訓練時間表

涵蓋的主題

介紹 Organizations and culture Effective teams Information technology to create, deliver and support services Value streams Value stream to create, deliver and support services Value stream for user support Prioritize and manage work Commercial and sourcing considerations 概括 考試樣本

學習目標

Understand how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, relevant practices, methods and tools Know how relevant ITIL® practices contribute to the creation, delivery and support across the SVS and value streams Know how to create, deliver and support services.

先決條件

ITIL® 4 基礎或 ITIL® 4 管理專業轉型證書 透過認可的培訓組織進行培訓

考試詳情

Duration: 90 minutes (non-native English speakers will receive an additional 15 minutes). 40 questions per paper. Each question is worth one mark. 28 marks (70%) or more required to pass (out of 40) 考試形式：多項選擇 考試地點：隨時隨地通過 PeopleCert 線上監考/紙本考試 閉卷考試。

專業發展單位 (PDU)

專業發展單位 (PDU) Attendees may be eligible to apply for 21 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

包括什麼？

認證考試憑證/紙本考試（第一次嘗試） 數位核心指南（電子書） 在考試結束很久之後，這本電子書對於考生的日常工作來說仍是寶貴的資源。購買考試後，它即可在考生的 PeopleCert 帳戶中使用，並包含註釋、突出顯示等多種功能。 官方培訓材料學習套件 從 2023 年 5 月 23 日起，您的考試優惠券還將包含 PeopleCert 官方培訓材料中的學習者套件。該套件旨在支援您為準備考試而進行的培訓。該套件包括學習手冊和快速參考指南，旨在加強您的學習，並旨在成為有價值的複習輔助工具。

PeopleCert Certifications Renewal

All PeopleCert Global Best Practice certifications require renewal every 3 years. Explore PeopleCert Plus 會員資格 to discover how to maintain your active status, or choose from the three renewal paths below: Become a PeopleCert Plus Member Log 20 CPD points per year for three consecutive years through your daily professional tasks. Take Another Certification Pass any exam within the same Product Suite before your deadline to automatically renew your existing certificates. Retake the Same Exam Re-sit and pass your current exam before the expiry date to reset your 3-year cycle.

ITIL® 4 Specialist Create, Deliver, and Support - At a Glance

關於 ITIL® 4

主要事實

ITIL® 4 認證計劃

ITIL® 4 基礎是所有實務經理、專業管理者、策略領導者認證的先決條件。這是認證跨職能多學科團隊和專業人員的第一步。專業人員必須先獲得 ITIL® 4 Foundation 認證，然後才能完成認證計劃的其餘部分。 ITIL® 是敏捷服務管理中使用最廣泛的指南。它透過將現代和新興實踐與既定且經過驗證的專業知識相結合，確保現有工作方式的連續性。 ITIL® 4 最佳實踐模組有助於優化數位技術，與消費者共同創造價值、推動業務策略並擁抱數位轉型。 *要獲得實踐經理稱號，候選人必須獲得 ITIL® MP CDS 證書和任何五項基於實踐的認證，無論是單獨的還是作為三門預捆綁課程之一。這些可能包括 ITAM 和 BRM 擴充模組或實踐經理軌道中的任何實踐。 **ITIL® 4 Master 將授予獲得實踐經理 (PM)、管理專業人員 (MP) 和策略領導者 (SL) 頭銜的候選人。 Copyright © PeopleCert group 2024. Reproduced under license from PeopleCert. All rights reserved.

Benefits of ITIL® : Transform Your Carrer and Organization

ITIL® Accredited Training Organization

我們是經過認證的培訓機構

我們所有的研討會在發布之前都經過認證機構的嚴格審查。您可以放心，您將以實惠的價格接受最高品質的培訓。 查看我們的個人資料頁面 了解有關 ITIL® 的更多信息

獲得額外服務來幫助您順利通過考試

您以實惠的價格獲得第二次認證機會

拿2 為您提供第二次以固定且有吸引力的價格重新參加考試的機會。 發現Take2

PeopleCert Plus 年度會員資格

更新您的 PeopleCert 憑證（PRINCE2®、PRINCE2 Agile®、ITIL® 等）並獲得數位徽章

PeopleCert Plus 年度會員方案為您提供 完全存取獨家內容 旨在幫助您在專業領域取得優異成績，進一步發展您的技能，並增強您的決策過程！ Plus 會員還可以參加獨家網路研討會和大師班，並參加 CPD 平台 讓您的 PeopleCert（PRINCE2®、PRINCE2 Agile®、ITIL® 等）憑證保持最新狀態 並分享您的成就、個人資料和數位徽章。 Take2 and Mock Exam* now included in our PeopleCert Plus plan! Every annual PeopleCert Plus Membership will now include the Mock Exam* + Take2, the option to re-sit each exam your learners take. Sit your exam stress-free with Take2 Get prepared for success with a Mock Exam* 保持您的 PeopleCert 認證處於最新狀態，並記錄 CPD 積分以更新所有 PeopleCert 認證（PRINCE2®、PRINCE2 Agile®、ITIL® 等） 借助數位徽章脫穎而出 存取專業資源、200 多個 PRINCE2® 和 ITIL® 官方模板 使用實踐指南，獨家存取 34 份更新的 ITIL® 4 實踐指南 透過案例研究和報告學習 參加每週網路研討會 Enjoy Exclusive Offers. *Mock exams available to Annual PeopleCert Plus members and subject to availability by PeopleCert. Please check with PeopleCert or with us if your certification exam includes mock exam before purchasing PeopleCert Plus Membership. 了解 PeopleCert Plus 會員資格