ITIL® 4 Specialist: Create, Deliver and Support

Workshop Description

The ITIL® 4 Specialist Create, Deliver, and Support module delves into the foundational service management activities, extending the existing boundaries of ITIL® to encompass the creation of services. This module centers on the harmonious integration of various value streams and activities to generate, deliver, and support IT-enabled products and services. It also encompasses pertinent supporting practices, methodologies, and tools. The “Create, Deliver, and Support” module imparts to IT practitioners a comprehension of service quality and improvement techniques. This knowledge empowers them to consistently provide innovative and dependable tech-enabled services to their customers in an ever more competitive market. Geared towards individuals progressing in their service management journey, ITSM managers, and practitioners overseeing the operations of IT-enabled and digital products and services, the ITIL® 4 Specialist Create, Deliver, and Support module is tailored for those responsible for end-to-end delivery. Additionally, it serves as a valuable resource for individuals holding existing ITIL® qualifications seeking to enhance and update their knowledge. The primary objective of the ITIL® 4 Specialist: Create, Deliver, and Support is to address cultural and team management aspects in product and service management, provide an overview of tools and technologies supporting service management, and illustrate the integration of management practices into end-to-end value streams.

Topics Covered

Introduction Organizations and culture Effective teams Information technology to create, deliver and support services Value streams Value stream to create, deliver and support services Value stream for user support Prioritize and manage work Commercial and sourcing considerations Summary Sample Exams

Learning Objectives

Understand how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, relevant practices, methods and tools Know how relevant ITIL® practices contribute to the creation, delivery and support across the SVS and value streams Know how to create, deliver and support services.

Prerequisites

ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate Training through an Accredited Training Organization

Examination Details

Duration: 90 minutes (non-native English speakers will receive an additional 15 minutes). 40 questions per paper. Each question is worth one mark. 28 marks (70%) or more required to pass (out of 40) Exam Format: Multiple Choice Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam Closed book exam.

Professional Development Units (PDUs)

Professional Development Units (PDUs) Attendees may be eligible to apply for 21 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

What is included?

Certification Exam voucher/paper based exam (1st attempt) Digital Core Guidance (ebook) The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc. Official Training Materials Learner Kit From 23 May 2023, your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials. This kit is intended to support the training you are undertaking to prepare for the exam. The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.

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ITIL® 4 Specialist Create, Deliver, and Support - At a Glance

About ITIL® 4

Key Facts

ITIL® 4 Certification Scheme

ITIL® 4 Foundation is the pre-requisite for all the Practice Manager, Managing Professional, Strategic Leader certifications. It is the first step for certifying cross-functional multidisciplinary teams and professionals. Professionals must be certified in ITIL® 4 Foundation before they can progress through the rest of the certification scheme. ITIL® is the most widely used guidance in agile service management. It ensures continuity with existing ways of working by integrating modern and emerging practices with established and proven know-how. ITIL® 4 best practice modules helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation. *To be awarded the Practice manager designation, a candidate must achieve ITIL® MP CDS certificate and Any five practice-based certifications, either individually or as ONE of the three pre-bundled courses. These may include the ITAM and BRM extension modules or any practices from the Practice manager track. **ITIL® 4 Master will be awarded to candidates who achieve the Practice Manager (PM), Managing Professional (MP), and Strategic Leader (SL) designations. Copyright © PeopleCert group 2024. Reproduced under license from PeopleCert. All rights reserved.

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All our workshops are rigorously reviewed by an accreditation body prior to publication. You can rest assured that you are receiving the highest quality training at an affordable price. Check Our Profile Page Learn more about ITIL®

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