Delivery Manager

Workshop Description

Boost delivery performance and reliability with the Kanban University Delivery Manager workshop. This workshop equips managers with the skills and insights to design Kanban systems that drive faster, more consistent delivery of intangible products and services. Ideal for organizations aiming to advance from Maturity Level 2 to Level 3 in the Kanban Maturity Model (KMM), this workshop helps enhance workflow efficiency and scale delivery beyond the team level — making a lasting impact on overall organizational performance.

Audience

This workshop is best suited to those who: Lead customer facing teams Need to drive Improvements to meet customer expectations Are responsible or are accountable for product or service delivery internally or externally. Need to reduce delivery time. Need to improve predictability. Those with the Flow Manager credential who are seeking their next career step.

Topics Covered

Outcome-Driven Leadership Principles and Practices Building Leadership Credibility and Decision-Making Authority Designing and Optimizing Systems of Work for Predictability and Consistency Management Roles and Value-Add Strategies in Autonomous Teams Balancing Speed, Predictability, and Quality Through Kanban Practices Core Operations and Management Principles of the Kanban Method Techniques for Visualizing Work, Workflow, and Decision-Making Information Applying Wip Limits and Pull Systems for Workflow Optimization Essential Kanban Metrics for Measuring and Improving Flow Using Explicit Policies to Balance Risk Control and Team Empowerment Facilitating and Leading Kanban System Meetings and Reviews Modeling Techniques for Hypothesis-Driven Work and Continuous Improvement

Learning Objectives

Develop the confidence to lead with outcomes Hold the credibility to take actions Implement systems of work that enable desirable outcomes predictably and consistently Understand how to add value as a manager in a self-organising workplace where empowered people work with autonomy Know how to go faster without sacrificing predictability and quality Understand the operations and management practices of the Kanban Method Learn to visualise work, workflow and information that affects decisions Learn the value of limiting WIP. using Kanban systems and pull Learn important metrics for managing and improving flow Understand how to use policy to manage risk and enable empowerment and autonomy Learn to lead Delivery Planning, Replenishment, Delivery Review, Risk Review and Operations Review Understand models used to create hypothesise and manage work

Prerequisites

⁠No prerequisites required.

Professional Development Units (PDUs)

Professional Development Units (PDUs) Attendees may be eligible to apply for 14 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

Certification

Delivery Manager Credential from Kanban University.

Agilizing Enablement Proof

We are Kanban University Certified Kanban Training Organization

Kanban University which was founded in 2010 by David J Anderson and a group of trusted Kanban enthusiasts, some of whom are still Accredited Kanban Consultants and Trainers today, is the proud “Home” of the Kanban Method! Over the last decade we have grown into an amazing Kanban community that has evolved to over 80 Accredited Kanban Consultants and 340+ Accredited Kanban Trainers who coach and or/teach organizations, teams, and students the Kanban Method globally. To date, over 90,000 students have been certified in the Kanban Method through Kanban University! The Kanban Method as taught in the Kanban University curriculum is based on Kanban: Successful Evolutionary Change for Your Technology Business, by David J Anderson. With the motivation to manage and improve professional service businesses as well as providing humane change method, the roots of the method are found in Lean Manufacturing. However, Kanban is meant to be used to manage knowledge work resulting in intangible and virtual goods and services. Check Our Profile Page Learn more about Kanban University