ITIL Transformation (Version 5)

ITIL Transformation (Version 5) Overview

ITIL Transformation (Version 5) offers scalable, practical guidance to drive, sustain, and refine organizational change across digital offerings. By balancing oversight, delivery, and ongoing learning, it equips professionals to strengthen resilience and generate tangible value within AI-enabled landscapes.

Topics Covered in ITIL Transformation (Version 5)

Module 1: ITIL Foundation Recap and Transformation Overview Module 2: The ITIL Transformation Model Module 3: Initiation Patterns Module 4: Governance Patterns Module 5: Execution Patterns Module 6: End-to-end Transformation Examples Module 7: Measurement, Learning, and Synthesis Module 8: ITIL and AI Module 9: ITIL and Other Frameworks

ITIL Transformation (Version 5) Learning Objectives

Transform the way you manage products and services holistically across their lifecycle Turn transformation into practical action to drive real growth Be AI-native while remaining human-centric during transformation Enhance transformation with digital and AI capabilities, responsibly and effectively Speak a common language across teams to enable winning transformations

ITIL Transformation (Version 5) Prerequisites

Any ITIL 4 certification or ITIL Foundation (Version 5) 或者 ITIL Foundation Bridge (Version 5) Training through an Accredited Training Organization or ITIL Official eLearning

ITIL Transformation (Version 5) Examination Details

40 questions 90 minutes Pass score 70% 考试形式：多项选择题 考试地点：随时随地通过 PeopleCert 在线监考/纸质考试 Open book exam

Exam results will not be released without proof of completion.

What's Included in ITIL Transformation (Version 5)?

Certification Exam (1st Attempt): Voucher / Paper-based Official eBooks: Your definitive introduction to ITIL best practice. A valuable exam preparation resource, this guide will also be your go-to reference in your work, further studies or professional development Learning Resource Kit: The Official Training Materials for ITIL Transformation (Version 5). The kit includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning Digital Certificate/Digital Badge: Awarded upon successfully passing the exam as the official proof of your achievement

PeopleCert Certifications Renewal

All PeopleCert Global Best Practice certifications require renewal every 3 years. Explore PeopleCert Plus 会员资格 to discover how to maintain your active status, or choose from the three renewal paths below: Become a PeopleCert Plus Member Log 20 CPD points per year for three consecutive years through your daily professional tasks. Take Another Certification Pass any exam within the same Product Suite before your deadline to automatically renew your existing certificates. Retake the Same Exam Re-sit and pass your current exam before the expiry date to reset your 3-year cycle.

Navigating the Evolution of ITIL® (Version 5)

With the launch of ITIL (Version 5), the ITIL 4 framework will enter a transition period and is expected to be retired following a one-year parallel run. We strongly recommend transitioning to ITIL (Version 5) to stay ahead of the curve with the latest best practices. To support you through this shift, we will continue providing information for both versions on our website. If you are unsure which version best fits your current career goals or need help planning your certification path, get in touch with our team today and let us help you navigate your next step.

About ITIL® (Version 5)

ITIL (Version 5) introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.

主要事实

ITIL® (Version 5) Qualification Scheme

Key Innovations in New ITIL

The new ITIL evolves to match today’s AI‑driven, fast‑changing environment. It provides practical, role‑relevant guidance in digital product and service management that helps professionals and organizations deliver measurable value with consistency. Modern, Integrated, and Comprehensive ITIL (Version 5) provides guidance that works across the entire organization, from leadership and strategy to day‑to‑day operations. It helps teams collaborate more effectively, align priorities, and create value consistently in both stable and rapidly changing environments. AI‑Native and Practical by Design ITIL (Version 5) supports professionals working in AI‑enabled contexts. It provides clear, practical guidance for adapting ways of working, making informed decisions, and responding to change as technology, business needs, and customer expectations evolve. End‑to‑End Lifecycle for Digital Products and Services Digital experience is a core focus in ITIL (Version 5). The framework helps teams design, deliver, and improve digital products and services with greater visibility, stronger collaboration, and a clearer understanding of how different stakeholders experience value. Copyright©2026 ITIL, PeopleCert. Reproduced under license from PeopleCert. All rights reserved.

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