Flow Manager

工作坊描述

The Flow Manager course is focused on teaching the essentials of managing and improving the flow of customer-valued work. This course provides practical skills for tracking and enhancing delivery, ensuring faster and more predictable customer outcomes. By learning to identify customer requests, track work in progress, and measure flow efficiency, Flow Managers become the backbone of agile delivery—keeping work moving and helping teams prioritize “finishing” over “starting.” This course also introduces foundational flow metrics, such as time-to-delivery, which are critical to aligning team efforts with customer needs. Designed to fill a gap often seen in team-level agility, Flow Manager training empowers Agile professionals to manage delivery beyond a single team and make a meaningful impact on overall business performance.

What Will You Do Differently Next Monday?

Start tracking and reporting on customer-valued work to understand flow efficiency. Implement techniques to prioritize finishing work over starting new tasks. Use key metrics to reduce bottlenecks and improve time-to-delivery. Apply skills for managing and coaching end-to-end flow, making your delivery faster and more predictable. 訓練時間表

觀眾

This course is ideal for Agile professionals, team leads, and managers who want to move beyond team-level agility to improve end-to-end flow. If you are in a role where faster, more reliable delivery is key to success, or if you’re looking to build your career towards larger-scale Agile roles, the Flow Manager course provides a critical foundation. It’s also highly valuable for those who need to understand how to measure and optimize delivery flow in alignment with customer expectations.

涵蓋的主題

Understand Flow Management Principles Improve Service Delivery Promote Collaboration across teams Analyze Workflow Effectiveness Enable predictability and scaling Preparation for Flow Manager responsibilities..

學習目標

Understand Flow Management Principles Grasp the core principles of managing and optimizing flow in a Kanban system Learn how flow management supports effective service delivery and continuous improvement Analyze Workflow Effectiveness Identify constraints and inefficiencies in workflows Apply metrics like lead time, cycle time, and throughput to assess system performance Improve Service Delivery Design policies to manage work in progress (WIP) effectively Establish feedback loops to promote learning and adaptability Enable Predictability and Scalability Use probabilistic forecasting techniques to make data-driven commitments Create scalable workflows that align with organizational goals Promote Collaboration Across Teams Foster shared understanding of objectives and workflows among teams Implement effective visualizations and reporting tools to enhance team communication Drive Evolutionary Change Develop and refine improvement initiatives based on flow metrics Use flow management practices to support agile transformations Prepare for Flow Manager Responsibilities Gain confidence in taking on the role of a Flow Manager within your organization Understand how to mentor teams in applying flow management techniques

先決條件

⁠No prerequisites required.

專業發展單位 (PDU)

專業發展單位 (PDU) 與會者可能有資格向專案管理協會 (PMI) 申請 14 個 PDU，以滿足其繼續教育要求，獲得 PMP®、PgMP® 和 PMI-ACP® 認證。

認證

Flow Manager Credential from Kanban University.

敏捷支援證明

我們是看板大學認證的看板培訓組織

看板大學由 David J Anderson 和一群值得信賴的看板愛好者於 2010 年創立，其中一些人至今仍是經過認證的看板顧問和培訓師，是看板方法令人自豪的「家」！在過去的十年中，我們已經發展成為一個令人驚嘆的看板社區，已發展到擁有80 多名經過認證的看板顧問和340 多名經過認證的看板培訓師，他們在全球範圍內指導和/或教授組織、團隊和學生看板方法。迄今為止，已有超過 90,000 名學生通過看板大學獲得了看板方法認證！ 看板大學課程中教授的看板方法是基於 David J Anderson 所寫的《看板：技術業務的成功演進變革》。以管理和改進專業服務業務以及提供人性化變革方法為動力，該方法的根源在於精益製造。然而，看板旨在用於管理產生無形和虛擬商品和服務的知識工作。 查看我們的個人資料頁面 了解有關看板大學的更多信息