Site Reliability Engineering (SRE) Practitioner℠

Workshop Description

Today’s organizations deal with a higher volume of change in a more complex tech environment leading to a higher risk of outages and incidents. IT teams must improve service reliability and system resiliency. With automation and observability becoming key factors for more efficient and rapid deployments, the SRE profile has become one of the fastest-growing enterprise roles and set of operational practices for managing services at scale. The SRE (Site Reliability Engineering) Practitioner workshop introduces ways to economically and reliably scale services in an organization. It explores strategies to improve agility, cross-functional collaboration, and transparency of health of services towards building resiliency by design, automation and closed loop remediations. The workshop aims to equip participants with the practices, methods, and tools to engage people across the organization involved in reliability through the use of real-life scenarios and case stories. Upon completion of the workshop, participants will have tangible takeaways to leverage when back in the office such as implementing SRE models that fit their organizational context, building advanced observability in distributed systems, building resiliency by design and effective incident responses using SRE practices. The workshop is developed by leveraging key SRE workshops, engaging with thought-leaders in the SRE space and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.

Audience

The target audience for the SRE Practitioner workshop are professionals including: Anyone focused on large-scale service scalability and reliability Anyone interested in modern IT leadership and organizational change approaches Business Managers Business Stakeholder Change Agents Consultants DevOps Practitioners IT Directors IT Managers IT Team Leaders Product Owners Scrum Masters Software Engineers Site Reliability Engineers System Integrators Tool Providers.

Benefits for Organizations

Implementing SRE and DevOps in the right way leading to higher Business Value Enhanced stability and reliability of services Major improvement of the product in the development, deployment and operations life-cycle Increased balance between technical investment in reliability and customer experience Homogenous culture and greater synchronization between product, development and operational teams Improvements in staff morale and retention.

Benefits for Individuals

Higher understanding of practical implementation of SRE culture Designing services for higher security and reliability Building fault-tolerant distributed ecosystems that can be tested for risks of disaster Building observability and intelligence in operations Broader skills-based capabilities that leverage the latest in automation Higher understanding of other roles and contributing towards creating a better workplace culture.

Topics Covered

Module 1: SRE Anti-patterns Module 2: SLO is a Proxy for Customer Happiness Module 3: Building Secure and Reliable Systems Module 4: Full-Stack Observability Module 5: Platform Engineering and AIOPs Module 6: SRE & Incident Response Management Module 7: Chaos Engineering Module 8: SRE is the Purest form of DevOps Post-class assignments/exercises

Learning Objectives

At the end of the workshop, the following learning objectives are expected to be achieved: Practical view of how to successfully implement a flourishing SRE culture in your organization. The underlying principles of SRE and an understanding of what it is not in terms of anti-patterns, and how you become aware of them to avoid them. The organizational impact of introducing SRE. Acing the art of SLIs and SLOs in a distributed ecosystem and extending the usage of Error Budgets beyond the normal to innovate and avoid risks Building security and resilience by design in a distributed, zero-trust environment. How do you implement full stack observability, distributed tracing and bring about an Observability-driven development culture? Curating data using AI to move from reactive to proactive and predictive incident management. Also, how you use DataOps to build clean data lineage. Why is Platform Engineering so important in building consistency and predictability of SRE culture? Implementing practical Chaos Engineering. Major incident response responsibilities for a SRE based on incident command framework, and examples of anatomy of unmanaged incidents. Perspective of why SRE can be considered as the purest implementation of DevOps. SRE Execution model Understanding the SRE role and understanding why reliability is everyone’s problem. SRE success story learnings.

Prerequisites

It is highly recommended that learners attend the SRE Foundation workshop and earn the SRE Foundation certification prior to attending the SRE Practitioner workshop and exam. An understanding and knowledge of common SRE terminology, concepts, principles and related work experience are recommended.

Professional Development Units (PDUs)

Professional Development Units (PDUs) Attendees may be eligible to apply for 21 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

Certification Exam

Successfully passing (65%) the 90-minute examination, consisting of 40 multiple-choice questions, leads to the SRE Practitioner certificate. The certification is governed and maintained by DevOps Institute.

Learning Materials

3 days of instructor-led training and exercise facilitation Learner Manual (excellent post-class reference) Participation in unique exercises designed to apply concepts Sample documents, templates, tools and techniques Access to additional value-added resources and communities.

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