ITIL Strategy (Version 5)

ITIL Strategy (Version 5) Overview

ITIL Strategy (Version 5) offers actionable guidance to build, execute, and sustain long-term strategic value. By connecting technology initiatives and investments directly to business outcomes, it empowers leaders to make clear, confident decisions in complex, AI-driven markets.

Topics Covered in ITIL Strategy (Version 5)

Module 1: ITIL Foundation Recap Module 2: Key Concepts of ITIL Strategy Module 3: Strategy Across the ITIL Four Dimensions of Product and Service Management Module 4: The ITIL Strategy Management Model Module 5: The ITIL Strategy Development Lifecycle Module 6: The ITIL Strategy Implementation Lifecycle Module 7: Sustainable Strategy Management Module 8: Strategic Capabilities Module 9: ITIL and Other Frameworks

ITIL Strategy (Version 5) Learning Objectives

Manage products and services holistically across their lifecycle, from a strategic perspective Turn strategy into practical action to drive real growth Develop, deliver, and sustain an AI-native strategy while remaining human-centric Enhance strategy with digital and AI capabilities, responsibly and effectively Speak a common language across teams to enable winning strategies

ITIL Strategy (Version 5) Prerequisites

Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5) Training through an Accredited Training Organization or ITIL Official eLearning

ITIL Strategy (Version 5) Examination Details

40 questions 90 minutes Pass score 70% Exam Format: Multiple Choice Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam Open book exam

Exam results will not be released without proof of completion.

What's Included in ITIL Strategy (Version 5)?

Certification Exam (1st Attempt): Voucher / Paper-based Official eBooks: Your definitive introduction to ITIL best practice. A valuable exam preparation resource, this guide will also be your go-to reference in your work, further studies or professional development Learning Resource Kit: The Official Training Materials for ITIL Strategy (Version 5). The kit includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning Digital Certificate/Digital Badge: Awarded upon successfully passing the exam as the official proof of your achievement

PeopleCert Certifications Renewal

All PeopleCert Global Best Practice certifications require renewal every 3 years. Explore PeopleCert Plus Membership to discover how to maintain your active status, or choose from the three renewal paths below: Become a PeopleCert Plus Member Log 20 CPD points per year for three consecutive years through your daily professional tasks. Take Another Certification Pass any exam within the same Product Suite before your deadline to automatically renew your existing certificates. Retake the Same Exam Re-sit and pass your current exam before the expiry date to reset your 3-year cycle.

Navigating the Evolution of ITIL® (Version 5)

With the launch of ITIL (Version 5), the ITIL 4 framework will enter a transition period and is expected to be retired following a one-year parallel run. We strongly recommend transitioning to ITIL (Version 5) to stay ahead of the curve with the latest best practices. To support you through this shift, we will continue providing information for both versions on our website. If you are unsure which version best fits your current career goals or need help planning your certification path, get in touch with our team today and let us help you navigate your next step.

About ITIL® (Version 5)

ITIL (Version 5) introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.

Key Facts

ITIL® (Version 5) Qualification Scheme

Key Innovations in New ITIL

The new ITIL evolves to match today’s AI‑driven, fast‑changing environment. It provides practical, role‑relevant guidance in digital product and service management that helps professionals and organizations deliver measurable value with consistency. Modern, Integrated, and Comprehensive ITIL (Version 5) provides guidance that works across the entire organization, from leadership and strategy to day‑to‑day operations. It helps teams collaborate more effectively, align priorities, and create value consistently in both stable and rapidly changing environments. AI‑Native and Practical by Design ITIL (Version 5) supports professionals working in AI‑enabled contexts. It provides clear, practical guidance for adapting ways of working, making informed decisions, and responding to change as technology, business needs, and customer expectations evolve. End‑to‑End Lifecycle for Digital Products and Services Digital experience is a core focus in ITIL (Version 5). The framework helps teams design, deliver, and improve digital products and services with greater visibility, stronger collaboration, and a clearer understanding of how different stakeholders experience value. Copyright©2026 ITIL, PeopleCert. Reproduced under license from PeopleCert. All rights reserved.

Stay Ahead with PeopleCert Plus Membership

With a PeopleCert Plus Annual Membership, you unlock all-in-one access to exclusive ITIL®, PRINCE2®, and DevOps resources designed to sharpen your skills, accelerate your career, and keep your hard-earned qualifications active. Maintain Your Status: Easily log CPD points to keep all your ITIL®, PRINCE2®, and DevOps certifications active Guaranteed Second Chance: Every membership includes a Free Mock Exam* + Take2 Re-sit Exam 130+ Official Toolkits: Access 90+ PRINCE2® project templates and 40+ ITIL® ITSM templates PeopleCert Library: Explore 150+ Official Books, Playbooks, and all 34 updated ITIL® 4 Practice Guides Expert Insights: Accelerate your growth with exclusive webinars, online courses, and masterclasses Global Recognition: Showcase your achievements with official Digital Badges and unlock member rewards *Mock exams are subject to availability by PeopleCert. Please check with PeopleCert or reach out to us if your specific certification exam includes a mock exam before purchasing your membership. Inside PeopleCert Plus Membership

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As an ITIL® ATO, every workshop we deliver is rigorously vetted and approved by global accreditation bodies to guarantee absolute alignment with industry standards. We combine this benchmark quality with competitive pricing for an unmatched learning experience. View ATO Profile Explore ITIL®