ITIL Product (Version 5)

About ITIL Product (Version 5)

ITIL® Product (Version 5) is intended to provide candidates with the guidance needed to innovate and co-create value through digital products, in alignment with the ITIL guidance. Furthermore, it provides practical direction to help candidates align people, processes, and technology, to navigate the complexities of the product lifecycle and ensure that products deliver measurable value aligned with business goals. The ITIL Product (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the ITIL framework concepts, as described in the syllabus below, to be awarded the ITIL Product (Version 5) qualification. ITIL Foundation (Version 5) is a prerequisite for all the ITIL (Version 5) higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.

Workshop Description

ITIL Product (Version 5) enables you to manage digital products as integrated value streams, aligning product capabilities, services, and business outcomes across their full lifecycle. Leverage this valuable practical guidance to excel in complex, AI-driven environments and advance your career.

Audience

Product Management: Product Managers, Digital Product Managers, and Product Owners. Leadership & Strategy: Head of Product Development, Portfolio Managers, and Chief Digital Officers.

Learning Outlines

Concept Description Digital Product and Service Integration Gain a clear understanding of how digital products provide capabilities and digital services enable value realization. Explore how to effectively manage both as a single and unified system. Value Stream Integration and Flow Optimization Learn how to identify, map, and improve product value streams to optimize flow, reduce waste, and achieve measurable outcomes. Strategic Discovery and Product Direction Find out how to align product roadmaps with organizational strategy through structured discovery, prioritization, and evidence-based decision-making. Human-Centred Product Design Discover how to apply design thinking and human-centred design principles to create user-centered, scalable, resilient, usable, and sustainable digital products. Resource and Supplier Orchestration Learn to make informed acquisition decisions across technology, talent, and suppliers to ensure scalability and long-term resilience. Build and Quality Engineering Integration Explore how to integrate design into build activities with automation, testing, governance, and technical debt management. Controlled Transition and Deployment Analyze how to execute structured, risk-aware product transitions with operational readiness and observability embedded from day one. Reliable and Observable Operations Discover how to apply Site Reliability Engineering (SRE) principles, observability, capacity and continuity planning, monitoring, performance management, and automation to ensure reliability, availability, and resilience. AI-enabled ways of working Integrate AI-enabled ways of working and practices into product development and support.

Prerequisites

Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.

Examination Details

40 Questions Multiple Choice 90 Minutes Open book Minimum required score to pass: 70%

Professional Development Units (PDUs)

Professional Development Units (PDUs) Attendees may be eligible to apply for 8 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

What is included?

Certification Exam voucher/paper based exam (1st attempt) Digital Core Guidance (ebook) The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc. Official Training Materials Learner Kit From 23 May 2023, your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials. This kit is intended to support the training you are undertaking to prepare for the exam. The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.

PeopleCert Certifications Renewal

All PeopleCert Global Best Practice certifications require renewal every 3 years. Explore PeopleCert Plus Membership to discover how to maintain your active status, or choose from the three renewal paths below: Become a PeopleCert Plus Member Log 20 CPD points per year for three consecutive years through your daily professional tasks. Take Another Certification Pass any exam within the same Product Suite before your deadline to automatically renew your existing certificates. Retake the Same Exam Re-sit and pass your current exam before the expiry date to reset your 3-year cycle.

Navigating the Evolution of ITIL® (Version 5)

With the launch of ITIL (Version 5), the ITIL 4 framework will enter a transition period and is expected to be retired following a one-year parallel run. We strongly recommend transitioning to ITIL (Version 5) to stay ahead of the curve with the latest best practices. To support you through this shift, we will continue providing information for both versions on our website. If you are unsure which version best fits your current career goals or need help planning your certification path, get in touch with our team today and let us help you navigate your next step.

About ITIL® (Version 5)

ITIL (Version 5) introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.

Key Facts

ITIL® (Version 5) Qualification Scheme

Key Innovations in New ITIL

The new ITIL evolves to match today’s AI‑driven, fast‑changing environment. It provides practical, role‑relevant guidance in digital product and service management that helps professionals and organizations deliver measurable value with consistency. Modern, Integrated, and Comprehensive ITIL (Version 5) provides guidance that works across the entire organization, from leadership and strategy to day‑to‑day operations. It helps teams collaborate more effectively, align priorities, and create value consistently in both stable and rapidly changing environments. AI‑Native and Practical by Design ITIL (Version 5) supports professionals working in AI‑enabled contexts. It provides clear, practical guidance for adapting ways of working, making informed decisions, and responding to change as technology, business needs, and customer expectations evolve. End‑to‑End Lifecycle for Digital Products and Services Digital experience is a core focus in ITIL (Version 5). The framework helps teams design, deliver, and improve digital products and services with greater visibility, stronger collaboration, and a clearer understanding of how different stakeholders experience value. Copyright©2026 ITIL, PeopleCert. Reproduced under license from PeopleCert. All rights reserved.

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