ITIL Managing Professional (Version 5)

ITIL Managing Professional (Version 5) Overview

ITIL Managing Professional Transition (Version 5) is designed for experienced ITIL professionals looking to upgrade efficiently to the latest version through a clear learning path and dual-exam package. It validates your ability to manage digital products and services end to end, translate strategy into measurable business outcomes, and strengthen capability in product delivery, service management, experience management, and organizational improvement. Achieve the ITIL Managing Professional designation by successfully completing the ITIL Foundation (Version 5), ITIL Product (Version 5), ITIL Service (Version 5), ITIL Experience (Version 5), and ITIL Transformation (Version 5) modules.

Advancing to ITIL Managing Professional (ITIL MP):

ITIL®4 Foundation

Topics Covered in ITIL Managing Professional (Version 5)

Module 1: Introduction to ITIL Product, Service, and Experience Module 2: The ITIL Product and Service Lifecycle Management Activities Module 3: The ITIL Product and Service Lifecycle Module 4: ITIL Experience Module 5: ITIL Transformation Module 6: ITIL and AI Module 7: ITIL and Other Frameworks

ITIL Managing Professional (Version 5) Learning Objectives

Describe the ITIL Product and Service Lifecycle Model and its activities Distinguish between product, service, and experience perspectives Describe the purpose, steps, and outputs of all 8 product and service lifecycle activities and apply a product vendor and a service provider perspective to each activity Understand lifecycle integration, value streams, and operating models Explain the ITIL Experience Model and its components and the concepts, roles, interactions, journeys, and expectations presented in ITIL Experience Understand the ITIL Transformation Model and apply transformation and governance concepts Explain the role of AI in product, service, and experience management as well as transformation

ITIL Managing Professional (Version 5) Prerequisites

Any of the following ITIL designations: ITIL 4 Managing Professional or ITIL 4 Master or ITIL v3 Expert or ITIL v3 Master Training through an Accredited Training Organization or ITIL Official eLearning (coming soon) Successful completion of the two required exams

ITIL Managing Professional (Version 5) Examination Details

To achieve the designation, you need to pass two exams, which can be scheduled separately and taken in any order. Exam 1: ITIL Transformation (Version 5) 40 questions 90 minutes Pass score 70% Exam Format: Multiple Choice Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam Open book exam Exam 2: ITIL Managing Professional Transition – Product, Service, Experience (Version 5) 60 questions 120 minutes Pass score 70% Exam Format: Multiple Choice Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam Open book exam

Exam results will not be released without proof of completion.

What's Included in ITIL Managing Professional (Version 5)?

Certification Exam (1st Attempt): Voucher / Paper-based Official eBooks: This module includes the ITIL Product, ITIL Service, ITIL Experience, and ITIL Transformation (Version 5) official eBooks. These valuable guides will be your go-to references for your work, exam preparation, and professional development Learning Resource Kit: The Official Training Materials for ITIL Managing Professional Transition (Version 5) include, a detailed Learner Workbook to enhance exam preparation and long-term learning Digital Certificate/Digital Badge: Awarded upon successfully passing the exam as the official proof of your achievement

PeopleCert Certifications Renewal

All PeopleCert Global Best Practice certifications require renewal every 3 years. Explore PeopleCert Plus Membership to discover how to maintain your active status, or choose from the three renewal paths below: Become a PeopleCert Plus Member Log 20 CPD points per year for three consecutive years through your daily professional tasks. Take Another Certification Pass any exam within the same Product Suite before your deadline to automatically renew your existing certificates. Retake the Same Exam Re-sit and pass your current exam before the expiry date to reset your 3-year cycle.

Navigating the Evolution of ITIL® (Version 5)

With the launch of ITIL (Version 5), the ITIL 4 framework will enter a transition period and is expected to be retired following a one-year parallel run. We strongly recommend transitioning to ITIL (Version 5) to stay ahead of the curve with the latest best practices. To support you through this shift, we will continue providing information for both versions on our website. If you are unsure which version best fits your current career goals or need help planning your certification path, get in touch with our team today and let us help you navigate your next step.

About ITIL® (Version 5)

ITIL (Version 5) introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.

Key Facts

ITIL® (Version 5) Qualification Scheme

Key Innovations in New ITIL

The new ITIL evolves to match today’s AI‑driven, fast‑changing environment. It provides practical, role‑relevant guidance in digital product and service management that helps professionals and organizations deliver measurable value with consistency. Modern, Integrated, and Comprehensive ITIL (Version 5) provides guidance that works across the entire organization, from leadership and strategy to day‑to‑day operations. It helps teams collaborate more effectively, align priorities, and create value consistently in both stable and rapidly changing environments. AI‑Native and Practical by Design ITIL (Version 5) supports professionals working in AI‑enabled contexts. It provides clear, practical guidance for adapting ways of working, making informed decisions, and responding to change as technology, business needs, and customer expectations evolve. End‑to‑End Lifecycle for Digital Products and Services Digital experience is a core focus in ITIL (Version 5). The framework helps teams design, deliver, and improve digital products and services with greater visibility, stronger collaboration, and a clearer understanding of how different stakeholders experience value. Copyright©2026 ITIL, PeopleCert. Reproduced under license from PeopleCert. All rights reserved.

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With a PeopleCert Plus Annual Membership, you unlock all-in-one access to exclusive ITIL®, PRINCE2®, and DevOps resources designed to sharpen your skills, accelerate your career, and keep your hard-earned qualifications active. Maintain Your Status: Easily log CPD points to keep all your ITIL®, PRINCE2®, and DevOps certifications active Guaranteed Second Chance: Every membership includes a Free Mock Exam* + Take2 Re-sit Exam 130+ Official Toolkits: Access 90+ PRINCE2® project templates and 40+ ITIL® ITSM templates PeopleCert Library: Explore 150+ Official Books, Playbooks, and all 34 updated ITIL® 4 Practice Guides Expert Insights: Accelerate your growth with exclusive webinars, online courses, and masterclasses Global Recognition: Showcase your achievements with official Digital Badges and unlock member rewards *Mock exams are subject to availability by PeopleCert. Please check with PeopleCert or reach out to us if your specific certification exam includes a mock exam before purchasing your membership. Inside PeopleCert Plus Membership

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