Certification workshop
ITIL Foundation (Version 5)
Summary
ITIL Foundation (Version 5) Select your preferred training option below:
HK$8,505.00
| Job family | Process, Service |
|---|---|
| Roles | Developer/Tester, Service Mgr/Sys Admin |
| Competence Level | Foundation |
| Workshop Category | Agile Service Management |
Brochure
Certification Detail
ITIL Foundation (Version 5) Overview
ITIL Foundation (Version 5) introduces the core concepts of modern digital product and service management. It covers the ITIL Value System, four dimensions, guiding principles, and key practices to help professionals deliver value across technology-enabled services. ITIL Foundation (Version 5) establishes a structured, value-focused approach to managing digital products and services by enabling:
- A shared understanding of how value is defined and delivered
- Alignment between governance, practices and continual improvement
- Holistic thinking across people, technology and partners
- Measurable performance and informed decision-making
Who Should Attend ITIL Foundation (Version 5)?
- IT Specialist Application Development
- IT Specialist Change Management
- IT Operations Specialist
- IT Development Manager
- IT Service Operations Manager
- IT Team Leader
- Chief Digital Officer
- IT Project Manager
- Transformation Manager
- IT Service Manager
- Digital Product Manager
- Experience Manager
- Service Improvement Manager
- Service Delivery Specialists
- Product Owner
- Process Lead
- Customer Success Manager
- Service Owner
- Digital Product Designer
- Enterprise Architect
- Solution Designer
ITIL Foundation (Version 5) Prerequisites
There are no formal prerequisites to take the ITIL Foundation (Version 5) certification. It is designed as an entry-level module, a starting point of the ITIL (Version 5) framework.
Topics Covered in ITIL Foundation (Version 5)
- Module 1: Key Concepts of Digital Product and Service Management
- Module 2: Service Relationships
- Module 3: The ITIL Value System (ITIL VS)
- Module 4: Governance
- Module 5: ITIL Guiding Principles
- Module 6: Value Chain and ITIL Management Practices
- Module 7: Value Streams: Mapping and Management
- Module 8: Continual Improvement
- Module 9: The Four Dimensions of Product and Service Management
- Module 10: ITIL and Other Frameworks Integration
Preview Workshop
ITIL Foundation (Version 5) Learning Objectives
- Understand the key concepts of digital product and service management
- Understand service relationships
- Understand the ITIL Four Dimensions of Product and Service Management
- Understand the ITIL Value System (ITIL VS)
- Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
- Understand the ITIL Product and Service Lifecycle Model and the value chain activities
- Understand ITIL Management Practices
- Understand the benefits of value stream mapping and management
- Understand how AI affects ITIL, what AI Governance is, and how ITIL interacts with other frameworks (PRINCE2® and DEVOPS INSTITUTE®)
ITIL Foundation (Version 5) Exam Information
- Duration: 60 minutes (non-native English speakers will receive an additional 15 minutes).
- 40 questions per paper. Each question is worth one mark.
- 26 marks (65%) or more required to pass (out of 40)
- Exam Format: Multiple Choice
- Anytime and anywhere with PeopleCert Online Proctoring / paper-based exam
- Closed book exam
Professional Development Units (PDUs)
PMI Professional Development Units (PDUs)
- Attendees may be eligible to apply for 14 PDUs toward their continuing education requirements through the Project Management Institute (PMI)
What's Included in ITIL Foundation (Version 5)?
- Certification Exam (1st Attempt): Voucher / Paper-based
- Official eBooks:The definitive guide, core to your learning experience and professional excellence
- Learning Resource Kit: The Official Training Materials for ITIL Foundation (Version 5) include, a detailed Learner Workbook to enhance exam preparation and long-term learning
- Digital Certificate/Digital Badge: Awarded upon successfully passing the exam as the official proof of your achievement
PeopleCert Certifications Renewal
All PeopleCert Global Best Practice certifications require renewal every 3 years. Explore PeopleCert Plus Membership to discover how to maintain your active status, or choose from the three renewal paths below:
- Become a PeopleCert Plus Member Log 20 CPD points per year for three consecutive years through your daily professional tasks.
- Take Another Certification Pass any exam within the same Product Suite before your deadline to automatically renew your existing certificates.
- Retake the Same Exam Re-sit and pass your current exam before the expiry date to reset your 3-year cycle.
Are you an ITIL®4 Foundation holder?
The ITIL Foundation Bridge (Version 5) module offers a quick, cost-efficient route that focuses only on the new framework changes. Skip the content you’ve already covered, pass a shorter exam, and secure your ITIL Foundation (Version 5) certification with ease. Fast-track your upgrade to the latest ITIL standard! Explore ITIL Foundation Bridge (Version 5)
ITIL Foundation (Version 5) Certification Journey
Navigating the Evolution of ITIL® (Version 5)
With the launch of ITIL (Version 5), the ITIL 4 framework will enter a transition period and is expected to be retired following a one-year parallel run. We strongly recommend transitioning to ITIL (Version 5) to stay ahead of the curve with the latest best practices. To support you through this shift, we will continue providing information for both versions on our website. If you are unsure which version best fits your current career goals or need help planning your certification path, get in touch with our team today and let us help you navigate your next step.
About ITIL® (Version 5)
ITIL (Version 5) introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.
Key Facts
ITIL® (Version 5) Qualification Scheme
Key Innovations in New ITIL
The new ITIL evolves to match today’s AI‑driven, fast‑changing environment. It provides practical, role‑relevant guidance in digital product and service management that helps professionals and organizations deliver measurable value with consistency. Modern, Integrated, and Comprehensive ITIL (Version 5) provides guidance that works across the entire organization, from leadership and strategy to day‑to‑day operations. It helps teams collaborate more effectively, align priorities, and create value consistently in both stable and rapidly changing environments. AI‑Native and Practical by Design ITIL (Version 5) supports professionals working in AI‑enabled contexts. It provides clear, practical guidance for adapting ways of working, making informed decisions, and responding to change as technology, business needs, and customer expectations evolve. End‑to‑End Lifecycle for Digital Products and Services Digital experience is a core focus in ITIL (Version 5). The framework helps teams design, deliver, and improve digital products and services with greater visibility, stronger collaboration, and a clearer understanding of how different stakeholders experience value. Copyright©2026 ITIL, PeopleCert. Reproduced under license from PeopleCert. All rights reserved.
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With a PeopleCert Plus Annual Membership, you unlock all-in-one access to exclusive ITIL®, PRINCE2®, and DevOps resources designed to sharpen your skills, accelerate your career, and keep your hard-earned qualifications active.
- Maintain Your Status: Easily log CPD points to keep all your ITIL®, PRINCE2®, and DevOps certifications active
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*Mock exams are subject to availability by PeopleCert. Please check with PeopleCert or reach out to us if your specific certification exam includes a mock exam before purchasing your membership. Inside PeopleCert Plus Membership
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