ITIL® 4 Strategist: Direct Plan and Improve

Workshop Description

The ITIL® 4 Strategist: Direct, Plan, and Improve module serves as a universal component integral to both the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. Designed for managers at all levels involved in shaping direction, strategy, or cultivating a continuously improving team, this module equips individuals with practical skills essential for establishing a learning and improving IT organization with a robust and effective strategic direction. Encompassing the influence and impact of Agile and Lean methodologies, the module explores how these approaches can be strategically leveraged for organizational benefit. It provides practitioners with a pragmatic and strategic approach to planning and implementing continuous improvement, incorporating the necessary agility for effective execution.

Topics Covered

Introduction Key Concepts Scope of Control Governance, Risk and Compliance Continual Improvement Communication and Organizational Change Measurement and Reporting Value Streams and Practices Summary Sample Exams

Learning Objectives

ITIL® 4 Strategist: Direct, Plan and Improve proves that the individual: has the understanding and know-how in aligning their team’s objectives to the organisational strategy. can drive organisational change and embed a culture of continual improvement creating a learning and improving IT organisation with a strong and effective strategic direction. can also apply improvements with planning work, decision-making, innovating and improving products with the necessary agility.

Prerequisites

ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate Training through an Accredited Training Organization

Examination Details

Duration: 90 minutes (non-native English speakers will receive an additional 15 minutes). 40 questions per paper. Each question is worth one mark. 28 marks (70%) or more required to pass (out of 40) Exam Format: Multiple Choice Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam Closed book exam.

Professional Development Units (PDUs)

Professional Development Units (PDUs) Attendees may be eligible to apply for 21 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

What is included?

Certification Exam voucher/paper based exam (1st attempt) Digital Core Guidance (ebook) The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc. Official Training Materials Learner Kit From 23 May 2023, your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials. This kit is intended to support the training you are undertaking to prepare for the exam. The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.

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ITIL® 4 Strategist: Direct Plan and Improve - At a Glance

About ITIL® 4

Key Facts

ITIL® 4 Certification Scheme

ITIL® 4 Foundation is the pre-requisite for all the Practice Manager, Managing Professional, Strategic Leader certifications. It is the first step for certifying cross-functional multidisciplinary teams and professionals. Professionals must be certified in ITIL® 4 Foundation before they can progress through the rest of the certification scheme. ITIL® is the most widely used guidance in agile service management. It ensures continuity with existing ways of working by integrating modern and emerging practices with established and proven know-how. ITIL® 4 best practice modules helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation. *To be awarded the Practice manager designation, a candidate must achieve ITIL® MP CDS certificate and Any five practice-based certifications, either individually or as ONE of the three pre-bundled courses. These may include the ITAM and BRM extension modules or any practices from the Practice manager track. **ITIL® 4 Master will be awarded to candidates who achieve the Practice Manager (PM), Managing Professional (MP), and Strategic Leader (SL) designations. Copyright © PeopleCert group 2024. Reproduced under license from PeopleCert. All rights reserved.

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