ITIL® 4 Practitioner: Relationship Management

Workshop Description

The ITIL® 4 Practitioner: Relationship Management module offers best practice guidance for establishing and fostering connections between the organization and its stakeholders at both strategic and tactical levels. This involves the identification, analysis, monitoring, and continual improvement of relationships with and among stakeholders. The module is tailored for IT professionals seeking to validate their skills in Relationship Management. Individuals can showcase their comprehension and application of key concepts, principles, values, and challenges within the practice, operating at both strategic and operational levels. This validation enables practitioners to maximize the value derived from the Relationship Management practice in their day-to-day responsibilities. The individual practices are offered through one-day training or bundled and combined in 3-day training with practical assignments built into the workshop, to help you apply what you’ve learned in real-life work scenarios. The combined practice workshop is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams. The ITIL® 4 Practitioner: Relationship Management practice is part of the ITIL® 4 Specialist: Collaborate, Assure and Improve combined practice module.

ITIL® 4 Specialist: Collaborate, Assure and Improve modules:

ITIL® 4 Practitioner: Continual Improvement

ITIL® 4 Practitioner: Information Security Management

ITIL® 4 Practitioner: Relationship Management

ITIL® 4 Practitioner: Service Level Management

ITIL® 4 Practitioner: Supplier Management

Topics Covered

Introduction to Relationship Management Practice Value Streams and Processes Organizations and People Information and Technology Partners and Suppliers Relationship Management Capability Development Summary Sample Exams

Learning Objectives

Establish a common approach to relationships and relationship management that can be adopted and followed across the organisation Ensure successful relationships within an organisation, as well as between an organisation and external parties including customers, users, partners and suppliers Promote shared or mutually recognised goals, no-blame cooperation and collaboration, continuous learning, open communication, and conflict prevention and mediation Identify and manage stakeholders and their interests Measure, assess and develop the Relationship Management practice capability in their organisation by using the ITIL® Maturity Model.

Prerequisites

ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate Training through an Accredited Training Organization

Examination Details

Duration: 30 minutes (non-native English speakers will receive 15 additional minutes). 20 questions per paper. Each question is worth one mark. 13 marks (65%) or more required to pass (out of 20) Exam Format: Multiple Choice Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam Closed book exam.

Professional Development Units (PDUs)

Professional Development Units (PDUs) Attendees may be eligible to apply for 7 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

What is included?

Certification Exam voucher/paper based exam (1st attempt) Digital Core Guidance (ebook) The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc. Official Training Materials Learner Kit From 23 May 2023, your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials. This kit is intended to support the training you are undertaking to prepare for the exam. The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.

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About ITIL® 4

Key Facts

ITIL® 4 Certification Scheme

ITIL® 4 Foundation is the pre-requisite for all the Practice Manager, Managing Professional, Strategic Leader certifications. It is the first step for certifying cross-functional multidisciplinary teams and professionals. Professionals must be certified in ITIL® 4 Foundation before they can progress through the rest of the certification scheme. ITIL® is the most widely used guidance in agile service management. It ensures continuity with existing ways of working by integrating modern and emerging practices with established and proven know-how. ITIL® 4 best practice modules helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation. *To be awarded the Practice manager designation, a candidate must achieve ITIL® MP CDS certificate and Any five practice-based certifications, either individually or as ONE of the three pre-bundled courses. These may include the ITAM and BRM extension modules or any practices from the Practice manager track. **ITIL® 4 Master will be awarded to candidates who achieve the Practice Manager (PM), Managing Professional (MP), and Strategic Leader (SL) designations. Copyright © PeopleCert group 2024. Reproduced under license from PeopleCert. All rights reserved.

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