ITIL®4 Foundation

Workshop Description

ITIL® 4 Foundation combines existing ways of working and Agile ways of working, providing you the necessary Agile Service Management emerging practices while applying the ITIL® Framework. This certification introduces you to the key concepts of ITIL® 4, equipping you with an understanding of the ITIL® framework and its guiding principles. You will learn the four dimensions and 15 practices of agile service management and how to apply them in real life. In addition, you will understand how some of the key concepts in Agile, DevOps and Lean can be applied within the ITIL® framework, allowing you to create value with customers and other stakeholders in products and services. Exam practices to get you better prepared !

Audience

IT Managers Agile team members Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery Everyone who interacts with the IT department Service Desk agents / managers Service / Process / Practice Owners IT consultants and trainers / IT auditors Students in the following areas: IT, management No prerequisites required.

Benefits for Organization

Unlock value whilst balancing outcomes, costs and risks. Promote alignment between the business and IT teams. Empower employees and increase productivity. Boost employee and customer experience to get ahead of competitors. Embed a common language of digital service management. Remain relevant and meet customer demands. Optimize product and service management.

Benefits for Individuals

Elevate your career with a defined progression path. Reskill and upskill to future-proof your career. Develop multi-disciplinary digital skills and break down siloed work. Co-create value for your organization. Design, create and manage services fit for the modern service economy. Innovate, optimize and streamline existing products and services.

Topics Covered

Workshop Introduction Key Concepts of Service Management The Four Dimensions of Service Management Service Value System General Management Practices Service Management Practices Technical Management Practices Summary.

Prerequisites

No prerequsites

Examination Details

Duration: 60 minutes (non-native English speakers will receive an additional 15 minutes). 40 questions per paper. Each question is worth one mark. 26 marks (65%) or more required to pass (out of 40) Exam Format: Multiple Choice Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam Closed book exam.

Professional Development Units (PDUs)

Professional Development Units (PDUs) Attendees may be eligible to apply for 14 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

What is included?

Certification Exam voucher/paper based exam (1st attempt) Digital Core Guidance (ebook) The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc. Official Training Materials Learner Kit From 23 May 2023, your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials. This kit is intended to support the training you are undertaking to prepare for the exam. The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.

PeopleCert Certifications Renewal

All PeopleCert Global Best Practice certifications require renewal every 3 years. Explore PeopleCert Plus Membership to discover how to maintain your active status, or choose from the three renewal paths below: Become a PeopleCert Plus Member Log 20 CPD points per year for three consecutive years through your daily professional tasks. Take Another Certification Pass any exam within the same Product Suite before your deadline to automatically renew your existing certificates. Retake the Same Exam Re-sit and pass your current exam before the expiry date to reset your 3-year cycle.

ITIL® 4 Foundation Certification Journey

ITIL® 4 Foundation Welcome Video

About ITIL® 4

Key Facts

ITIL® 4 Certification Scheme

ITIL® 4 Foundation is the pre-requisite for all the Practice Manager, Managing Professional, Strategic Leader certifications. It is the first step for certifying cross-functional multidisciplinary teams and professionals. Professionals must be certified in ITIL® 4 Foundation before they can progress through the rest of the certification scheme. ITIL® is the most widely used guidance in agile service management. It ensures continuity with existing ways of working by integrating modern and emerging practices with established and proven know-how. ITIL® 4 best practice modules helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation. *To be awarded the Practice manager designation, a candidate must achieve ITIL® MP CDS certificate and Any five practice-based certifications, either individually or as ONE of the three pre-bundled courses. These may include the ITAM and BRM extension modules or any practices from the Practice manager track. **ITIL® 4 Master will be awarded to candidates who achieve the Practice Manager (PM), Managing Professional (MP), and Strategic Leader (SL) designations. Copyright © PeopleCert group 2024. Reproduced under license from PeopleCert. All rights reserved.

Benefits of ITIL® : Transform Your Carrer and Organization

ITIL® Accredited Training Organization

We are an Accredited Training Organization

All our workshops are rigorously reviewed by an accreditation body prior to publication. You can rest assured that you are receiving the highest quality training at an affordable price. Check Our Profile Page Learn more about ITIL®

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PeopleCert Plus Annual Membership

Renew your PeopleCert certificates (PRINCE2®, PRINCE2 Agile®, ITIL® etc.) and get access to digital badges

PeopleCert Plus Annual Membership plan offers you full access to exclusive content designed to help you excel in your profession, further develop your skills, and enhance your decision-making process! Plus Members also have access to exclusive webinars and masterclasses, and to the CPD platform to keep your PeopleCert (PRINCE2®, PRINCE2 Agile®, ITIL® and others) certificates current and share your achievements, profile and digital badges. Take2 and Mock Exam* now included in our PeopleCert Plus plan! Every annual PeopleCert Plus Membership will now include the Mock Exam* + Take2, the option to re-sit each exam your learners take. Sit your exam stress-free with Take2 Get prepared for success with a Mock Exam* Keep your PeopleCert certifications current, log CPD points to renew all PeopleCert certifications (PRINCE2®, PRINCE2 Agile®, ITIL® and others) Stand Out with Digital Badges Access Professional Resources, more than 200 official templates for PRINCE2® and ITIL® Work with Practice Guides, enjoy exclusive access to 34 updated ITIL® 4 Practice Guides Learn with Case Studies and Reports Join Weekly Webinars Enjoy Exclusive Offers. *Mock exams available to Annual PeopleCert Plus members and subject to availability by PeopleCert. Please check with PeopleCert or with us if your certification exam includes mock exam before purchasing PeopleCert Plus Membership. Discover PeopleCert Plus Membership